Ep 204 - Email or Bust

Imagine being able to transform the way you do business by simply changing how you communicate. That's exactly what we're diving into today as we discuss the perils of relying on email to quote for service work. We lay out why it's not about the price, but the value of the service and the personal connection that the electrician provides. We also touch on how burnout can lead to rash decisions, and why it's crucial to be the salesperson that fosters a relationship with the customer.

Then, we'll navigate the murky world of business communication, unpacking the potential misinterpretations in text-based conversations. Ever read a text in the worst possible tone? You're not alone, and we're sharing how we handle it. We also delve into handling clients who prefer email to calls and firmly standing your ground in providing exceptional customer service, even if it risks losing a potential client. Lastly, we'll be sharing invaluable insights on mastering sales, simplifying pricing, and delivering premium-level electrical service. So, buckle up and let's embark on this enlightening journey together!

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